Who we are

Janelle Gardiner has over 30 years experience as a marketing and communications professional promoting internal and external customer success and retention.

Understanding surface-level customer needs doesn’t cut it. JAG Consulting digs deep to determine the current landscape of each client by assessing their behavior, needs, pain points, and motivation in order to help them achieve maximum success.

Born and raised in St. Mary’s County, Janelle devotes her time to proudly serving the Southern Maryland business community. Together we can ensure your internal operations and external communications are optimized for success.

What We Can Do For Your Business

  • Business Oversight & Strategy

  • Electronic Filing/Paperless Office

  • Fundraising Strategy (Non-Profits)

  • Internal Communications

  • KPIs (Key Performance Indicators)

  • Operations Management & Efficiency

  • Project Management

  • Recruitment, Hiring, Onboarding, Terms

  • SaaS & CRM Management

  • Simplified Processes

  • Team Management & Leadership

  • Team Training & Mentoring

  • Webinars & Presentations


What We Can Do For Your Customers

  • Client Communications

  • Client Health

  • Client Onboarding / Offboarding

  • Client Outreach

  • Client Problem Solving

  • Client Retention Strategy

  • Client Success

  • Client Training

  • Customer Service Management

  • Customer Transparency

  • Market Trends

  • Patient Advocacy (Healthcare)

  • Patient Experience (Healthcare)

  • Webinars & Presentations

Core Skills & Competencies

  • Communication & Interpersonal Skills

  • Creative Solution & Design Execution

  • Customer Analysis and Insights

  • Customer Relationship Management

  • Customer Training & Education

  • Data Collection & Reporting

  • Database Management (SaaS environments)

  • Electronic Filing Systems

  • Employee Training Program Management

  • Fundraising Strategy and Management

  • Leadership & Management Skills

  • Onboarding and Support Strategies

  • Ongoing Learning & Professional Development

  • Organizational Skills

  • Paperless Organization

  • Patient Advocacy (Healthcare)

  • Patient-First Program Management (Healthcare)

  • Performance Metrics

  • Problem and Escalation Resolution

  • Process Improvement & Implementation

  • Project Management

  • Strategic Planning

  • Time Management